FAQ-Star Vault

How do I enroll in Online Banking?
Personal banking customers can enroll by clicking the ‘Sign In’ link in the Online Banking login section of our website. Follow the instructions to register a new account(s) in Online Banking.
Do you offer credit cards?
Offers credit cards for both consumers and businesses. To apply for a card, simply click on the link below to contact us.
How do I know the Online Banking site is secure?
256-bit Secure Sockets Layer (SSL) technology. To access your accounts, you must use a browser that supports a 256-bit encryption. A User ID and Password are required every time you login. Your sign on information is used for accessing your accounts online – never share them with anyone. The computers that run our site are protected by firewalls, which are systems that prevent unauthorized access to our network. They are constantly monitored to prevent security breaches.

Can I transfer money to an international bank account?
Yes. You can transfer to an international bank account using the ‘International Transfer’ function, located within the Fund Transfer menu. To get started, you need to understand that depending on the country and amount some charges may occur.
How long will it take for money to reach an international account?
Payments are typically processed within 1-2 business days but may take longer.
What's the maximum amount I can transfer to an international account? There is a cumulative daily transfer limit of $500,000 to international accounts.
Are cryptocurrencies like Bitcoin and Ethereum accepted ? Yes and this can only be arranged upon special request from the customer.

We are pleased to offer you the latest in online banking technology, which makes it easier for you to access your banking information from anywhere.